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Anyone who’s spent more than 30 seconds with me while I work is aware that I’m a sucker for third-party apps to try and speed up my day-to-day One of the questions I get asked often enough is “Do you have any recommendations for apps?

For years, we’ve used an API called GlideEncrypter to provide methods for encrypting and decrypting content within ServiceNow using the Triple DES Algorithm. While this has been sufficient for some, it problematically doesn’t align with NIST 800-131A R2’s recommendation (published in March of 2019) to no longer use Triple DES for encryption of data post-2023.

Recently, I came across a need to export large amounts of information from ServiceNow in XML format - problematically, these records (within kb_knowledge specifically) include their own discrete attachment/s, meaning that a single XML file could be 20 -> 30mb in size.

I’ve had some pretty frustrating experiences with ServiceNow Data Exports lately (see some of my other exploits if you’re interested in knowing more), and one of the challenges we came across was the need to split out a massive XML file.